Rose’s record
One new patient record for every hospital in the region. The rollout starts with one patient’s day on it, from the ambulance to her GP.
IT programmes · Utilities
The new bill.Customer go-live video for a new billing system.
A new billing system goes live without a hitch. Then a customer’s first bill looks nothing like the last, and she thinks it’s a scam.
1:21 · Cartoon · Utilities
What the film says
Carol's water bill arrives on a Tuesday. It looks nothing like the last one. New colours, a new account number, and a note that her direct debit has stopped.
She thinks it's a scam. She rings the number on her old bill, and waits forty minutes. Half her street is on hold too.
The water company's new billing system went live without a hitch. Nobody showed the customers what would change. Now picture the letter that went out a month before, with a short film, told from Carol's kitchen table.
Your new bill will look different. This is your new account number. Your direct debit needs one tap to set up again.
Everything else stays the same. And if you're stuck, here's who to ring. Carol watches it in May.
In June, the new bill arrives, and she knows it. She taps once, and puts the kettle on. The phones stay quiet.
That's a go-live story for customers. At Explainer Makers, we've spent thirty years inside large corporate IT departments. We show your customers what's changing before it lands in their letterbox.
If your new system goes live in front of customers, we're happy to talk. Just visit explainermakers.com or send a message on LinkedIn.
Want one like this for your project? Story videos from A$6,500 + GST, script and storyboard included.
More films
More films.Every one made the same way.
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Nine departments, one new grants system, and nine different pictures of it. Then the kickoff opens with one person’s first week after go-live.
SAP go-live Monday
A maintenance planner can’t raise a work order on go-live Monday. Then the same project starts with the end.
Go-live night
A hospital system goes live at midnight. At 2 am, a night nurse can’t find the medication screen.
Contact
Start a conversation.Tell me what you need, and when.
A line or two is enough. I’ll come back to you by email.
Prefer LinkedIn? Message Ken McHardie on LinkedIn.